Collect Video Testimonials That Build Trust
Helpjuice
Helpjuice is a scalable knowledge base platform that helps organizations create, manage, and analyze internal and external documentation.
About Helpjuice
Helpjuice is a cloud based knowledge base software designed to help organizations create, manage, and scale internal and external documentation. The platform supports structured content creation, collaboration workflows, localization, and analytics, making it suitable for teams that need controlled knowledge sharing and measurable documentation performance. Helpjuice is commonly used for employee onboarding, customer support knowledge bases, and product documentation.
Key Features
- Centralized internal and external knowledge base
- AI search, chatbot, and content assistance
- Fully customizable design, branding, and domain support
- Live collaboration with content workflows
- Role based access and user permissions
- Built-in localization and AI article translation
- Analytics for article usage, search behavior, and engagement
- SSO support for secure enterprise access
- Browser extension for auto updating knowledge base content
- Step-by-step tutorial builder for guided documentation
Pricing
Helpjuice uses a monthly subscription pricing model, with plans differentiated by user limits, storage, and AI capabilities.
-
Knowledge Base – $249/month
- 30 users
- 12 GB file storage
- Helpjuice essential features
- Full customization
- Live collaboration and workflows
- Localization support
- AI article translation
- AI suite not included
-
AI Knowledge Base – $449/month
- 100 users
- 24 GB file storage
- Helpjuice essential features
- Full customization
- Live collaboration and workflows
- Localization support
- AI article translation
- SSO
- AI suite included at no additional cost
- AI Writer
- AI Search
- AI Chatbot
- Auto updating knowledge base Chrome extension
- Step-by-step tutorial builder
-
Unlimited AI Knowledge Base – $799/month
- Unlimited users
- 38 GB file storage
- Helpjuice essential features
- Full customization
- Live collaboration and workflows
- Localization support
- AI article translation
- SSO
- Unlimited customization credits
- AI suite included at no additional cost
- AI Writer
- AI Search
- AI Chatbot
- Auto updating knowledge base Chrome extension
- Step-by-step tutorial builder
Pricing and feature availability are based on publicly listed information and may change over time.
Pricing last updated: February 22, 2026 at 9:11 AM
FAQ
What is Helpjuice?
Helpjuice is a cloud based knowledge base software designed to help businesses create, manage, and share documentation for internal teams and external customers.
Is Helpjuice easy to set up and use without technical expertise?
Yes—Helpjuice is user friendly with an intuitive interface that allows non technical users to create and manage content easily. You can get started quickly with templates and drag and drop editing, and their support team is available to assist with setup if needed.
Can I customize the design and branding of my knowledge base in Helpjuice?
Absolutely. Helpjuice offers extensive customization options, including themes, layouts, custom domains, and CSS editing, so you can match your knowledge base to your brand's look and feel without advanced coding skills.
Does Helpjuice support multiple languages and translations?
Yes, Helpjuice includes built-in localization and AI translation tools that allow you to translate your knowledge base into multiple languages with just one click, making it accessible to global audiences.
How do Helpjuice's AI features help with content management?
Helpjuice's Swifty AI includes tools like AI search, chatbots, content writing assistance, and auto updating via a browser extension. These features help users find answers faster, generate content, and keep your knowledge base current by suggesting improvements based on usage.
Can I integrate Helpjuice with other applications?
Helpjuice supports integrations with various third party apps, including help desks like Zendesk, chat tools, and more via API and webhooks. This allows seamless data flow and embedding of knowledge base content into other platforms.
What kind of analytics does Helpjuice provide?
Helpjuice offers detailed analytics on article views, search queries, user engagement, and performance metrics. This helps you identify popular content, gaps in information, and ways to optimize your knowledge base for better user satisfaction.
How does user management and security work in Helpjuice?
Helpjuice provides role based access control, Single Sign-On (SSO) authentication, and user groups to manage who can view, edit, or administer content. It also includes backups, restores, and compliance with privacy standards like GDPR.
What are the pricing options for Helpjuice?
Helpjuice has three main plans: Knowledge Base at $249/month for essentials, AI Knowledge Base at $449/month with AI features and SSO, and Unlimited AI at $799/month for unlimited users and storage. Plans vary by users, storage, and features—check your needs to confirm.
How responsive is Helpjuice's customer support?
Users frequently praise Helpjuice's support for being fast, proactive, and helpful. They resolve issues quickly, often within hours, and assist with migrations, customizations, and troubleshooting to ensure a smooth experience.
Can I import existing content into Helpjuice?
Yes, Helpjuice supports importing content from other knowledge base platforms, Word documents, or spreadsheets. However, be mindful of formatting—pasting from Word might require adjustments to preserve images and layouts.
Does Helpjuice allow exporting or downloading content?
You can export individual articles as PDFs, but for entire categories, you may need to use API or manual methods. If you encounter limitations, their support can guide you on best practices for backups and exports.
Last edited
September 12, 2026 at 10:26 AM by Venkatraman
Similar to Helpjuice
