Dispatch Tickets

DispatchTickets is a SaaS ticketing and dispatch software that helps businesses manage customer support, service requests, and team workflows efficiently in one centralized platform.

About Dispatch Tickets

DispatchTickets is a powerful SaaS-based ticketing and dispatch management platform designed to help businesses streamline customer support, service requests, and team operations. Our software enables companies to manage tickets, assign tasks, and track issues in real time through an intuitive and centralized dashboard. With features like a shared inbox, automated workflows, and team collaboration tools, DispatchTickets improves response time and enhances customer satisfaction. Whether you're a service-based business, IT support team, or field operations company, our platform simplifies communication and ensures no request goes unnoticed.

The product is designed around an API first model, which means teams can use the dashboard, connect workflows through the API, and build support experiences directly into their own products.

The platform focuses on multi brand operations, unified ticket handling, and pricing based on ticket volume instead of team seats. Dispatch Tickets says this allows unlimited team members to participate in support without increasing cost based on headcount.

Dispatch Tickets is positioned for agencies, ecommerce portfolios, SaaS companies, and franchise operators that need one system to manage separate brands, queues, and customer interactions. The company also highlights custom domains, reporting, team collaboration, and support intake through email, forms, or API.

Key Features

API First Architecture: Built around a primary API so teams can create tickets, build custom workflows, and embed support into their own products.
Multi Brand Workspaces: Manage multiple brands from one account while keeping brand level separation for queues and customer data.
Unified Inbox: View tickets from different brands in one place for faster triage and response handling.
Unlimited Team Members: Every plan supports unlimited team members without per seat charges.
Custom Domains: Use branded support email domains to make customer communication feel native to each brand.
Multi Channel Intake: Accept tickets through email, forms, or API depending on how customers reach the business.

Pricing

Free: $0/mo Includes 100 tickets per month, 1 brand, email support, API access, custom domain, and overage billing.
Starter: $29/mo Includes 1,000 tickets per month, 5 brands, email support, API access, custom domain, and overage at $20 per 1,000 tickets.
Starter Annual: $19/mo billed annually Annual billing option for Starter with the same plan scope listed on the pricing page.
Pro: $99/mo Includes 10,000 tickets per month, unlimited brands, priority support, API access, custom domain, and overage at $20 per 1,000 tickets.
Pro Annual: $89/mo billed annually Annual billing option for Pro with the same plan scope listed on the pricing page.
Enterprise: $499/mo Includes 100,000 tickets per month, unlimited brands, dedicated support, API access, custom domain, and a 99.9% SLA.
Enterprise Annual: $399/mo billed annually Annual billing option for Enterprise with the same plan scope listed on the pricing page.

Pricing last updated: April 3, 2026 at 12:00 AM

Use Cases

Manage support across multiple brands from one dashboard
Embed ticket creation and support workflows inside a SaaS product
Run customer support for several ecommerce stores under one system
Support agencies, clients, or franchise locations with brand specific queues

Pros & Cons

Pros:

Pricing is based on tickets rather than seats
Supports multi brand operations from a single account
API first design supports custom workflows and embedded support

Cons:

Public pricing is structured around ticket volume, which may require careful forecasting for high growth teams
Some advanced enterprise needs may require custom implementation through the API

Integrations

Slack, Shopify, Zapier, Gmail, GitHub, Notion, Stripe, Discord

FAQ

What is Dispatch Tickets?

Dispatch Tickets is an API first help desk platform for businesses that manage support across multiple brands. It combines a dashboard experience with API access so teams can run support operations and build custom workflows.

Who is Dispatch Tickets built for?

The product is aimed at multi brand founders, agencies, ecommerce businesses, SaaS companies, franchises, and teams that want support workflows spread across more than one brand or product.

How does Dispatch Tickets pricing work?

Dispatch Tickets uses per ticket pricing instead of per seat pricing. Plans include a monthly ticket allowance, and the pricing pages state that unlimited team members can participate on every plan.

Does Dispatch Tickets support multiple brands in one account?

Yes. Dispatch Tickets supports multi brand workspaces so teams can manage several brands from one account while maintaining separate queues and branded support experiences.

Can teams use custom email domains with Dispatch Tickets?

Yes. The product highlights custom domains so businesses can use branded support email addresses for each brand.

How can tickets enter the system?

According to the product site, tickets can be created through email, website forms, or the API, giving teams flexibility in how they collect support requests.

Does Dispatch Tickets provide API access on paid plans only?

The pricing page lists API access on Free, Starter, Pro, and Enterprise plans, so API access is shown as available across the plan lineup.

What kinds of teams benefit from an API first help desk model?

Teams that want to embed support into their apps, connect custom internal tools, or create tailored support workflows can benefit from an API first model because the ticketing layer can be extended beyond the default interface.

Categories:

Help Desk Software