LiveAgent

LiveAgent is a multi-channel help desk software combining ticketing, live chat, call center, and social media support. Founded in 2004, it offers unlimited agents on all plans and free data migration.

About LiveAgent

LiveAgent is a comprehensive help desk and live chat software developed by Quality Unit, founded in 2004 and headquartered in Bratislava, Slovakia. The platform combines multiple communication channels into a unified ticketing system, offering email, live chat, phone support, and social media management in a single interface.

LiveAgent distinguishes itself through its "no per-agent" pricing model on higher tiers, allowing unlimited agents for a flat fee, making it particularly cost-effective for growing teams. The platform includes a built-in call center with SIP trunking support, eliminating the need for third-party telephony services. With over 40,000 customers worldwide and 150 million end-users, LiveAgent has established itself as a robust alternative to Zendesk and Freshdesk.

The software features extensive customization options, a powerful rules engine for automation, and a comprehensive knowledge base system. LiveAgent emphasizes data ownership, offering both cloud and self-hosted deployment options with full GDPR compliance.

Key Features

Universal Inbox: Consolidate emails, chats, calls, social media, and forum posts into a single hybrid ticket system.
Built-in Call Center: Native VoIP support with SIP trunks, IVR, call routing, and call recording without external integrations.
Real-Time Live Chat: Proactive chat invitations, visitor monitoring, and chat routing with real-time typing preview.
Social Media Integration: Manage Facebook, Twitter, Instagram, and Viber messages directly from the ticket interface.
Knowledge Base: Integrated customer portal with WYSIWYG editor, SEO optimization, and community forums.
Gamification: Built-in agent ranking, badges, and performance rewards to motivate support teams.

Pricing

Small: $9/agent/month Basic email ticketing, live chat, and knowledge base for up to 3 agents.
Medium: $29/agent/month Adds social media integration, automation rules, time tracking, and unlimited chat buttons.
Large: $49/agent/month Includes call center features, video calls, advanced reporting, and multi-brand support.
Enterprise: $69/agent/month (or $1,500/month for unlimited agents) Adds security features, dedicated account manager, advanced integrations, and optional unlimited agent pricing.

Pricing last updated: February 17, 2026 at 11:41 AM

Use Cases

Multi-channel customer support combining email, chat, and phone
E-commerce businesses requiring real-time live chat
Companies seeking affordable unlimited agent options
Organizations needing built-in call center without third-party telephony
Teams requiring strong social media customer service integration

Pros & Cons

Pros:

Unlimited agents option on Enterprise tier (flat fee pricing)
Built-in call center with VoIP support
Comprehensive free plan available (limited features)
Excellent live chat capabilities with proactive invitations
Strong social media integration across major platforms

Cons:

Interface can appear cluttered with all features enabled
Learning curve for advanced features and customization
Call quality dependent on SIP provider configuration
Mobile app functionality limited compared to desktop
Self-hosted version requires technical expertise to maintain

Integrations

Magento, Shopify, WooCommerce, BigCommerce, Salesforce, Zoho CRM, Pipedrive, Slack, Microsoft Teams, Google Workspace, Mailchimp, and 200+ integrations via LiveAgent marketplace.

FAQ

Does LiveAgent charge per agent?

LiveAgent offers both per-agent pricing and unlimited agent options. The Enterprise plan can be purchased as $69/agent/month or $1,500/month for unlimited agents, making it cost-effective for large teams.

Can LiveAgent replace our existing phone system?

Yes, LiveAgent includes a built-in call center with VoIP capabilities, IVR, call routing, and recording. You can use SIP trunks from providers like Twilio or connect existing phone numbers.

Is LiveAgent GDPR compliant?

Yes, LiveAgent is fully GDPR compliant with data centers in EU, US, and Asia. The company offers data processing agreements and self-hosted options for maximum data control.

What is the difference between cloud and self-hosted LiveAgent?

Cloud is hosted by LiveAgent with automatic updates and maintenance. Self-hosted requires your own server (Linux) and technical expertise but offers complete data control and one-time licensing fee.