Decisions

Enterprise low-code process automation platform featuring a robust business rules engine and intelligent document processing.

About Decisions

Decisions is a comprehensive intelligent process automation (IPA) and business rules platform. Following its merger with ProcessMaker in late 2025, the unified platform now blends ProcessMaker's workflow orchestration and document processing with Decisions' historical strength as a highly advanced rules engine. It is designed to handle highly complex logic, allowing organizations to automate intricate decisions without writing code.

The platform is built for mid-market to large enterprises that need to enforce strict compliance, risk scoring, and policy-driven workflows. By unifying workflow automation, artificial intelligence orchestration, and a matrix-based rules engine under one roof, it allows operations teams to execute complex case management securely across cloud, hybrid, or air-gapped on-premise environments.

Key Features

Advanced Rules Engine: Build complex logic trees, truth tables, and matrix rules to automate complex decision-making visually.
Drag-and-Drop Workflow Designer: Design end-to-end processes using a graphic interface with parallel processing, timers, and branching logic.
Intelligent Document Processing (IDP): Extract and structure data from forms and PDFs automatically as part of the unified workflow.
Visual Data Mapping & Custom Forms: Create dynamic forms that pull real-time data from external CRM or ERP systems.
Flexible Deployment: Available as a cloud SaaS, hybrid architecture, or fully on-premise installation to meet stringent data compliance.
AI & Orchestration: Orchestrate workflows, legacy systems, and external AI agents in a single, governed layer.

Pricing

Bronze (Foundation): $6,750/month Includes unlimited users, standard integrations, and three environments (development, production, repository).
Silver (Growth): Custom Pricing Adds a testing environment, process mining capabilities, and advanced custom rules engine access.
Gold (Enterprise): Custom Pricing Geared for high-availability enterprise needs, including message queuing, containerization, and disaster recovery.

Use Cases

Financial loan origination and underwriting
Healthcare claims processing
Automated compliance and risk management
Dynamic quote generation

Pros & Cons

Pros:

Exceptionally powerful business rules engine supports matrix-based logic.
Unlimited user pricing model prevents cost bottlenecks as automation scales across departments.
Highly flexible deployment options, including secure on-premise environments.

Cons:

Steeper learning curve for non-technical users due to the complexity of data connections and schema mapping.
The platform is maturing and stabilizing its product roadmap following the recent merger with ProcessMaker.

Integrations

SQL, SAP, Salesforce, Microsoft Dynamics, AWS, REST/SOAP APIs

FAQ

Is Decisions a low-code platform?

Yes, Decisions utilizes a visual, drag-and-drop designer for building workflows, forms, and business rules without requiring traditional coding.

What happened to ProcessMaker?

In late 2025, ProcessMaker merged with Decisions. The platforms are now consolidated, combining ProcessMaker's document processing and workflow capabilities with Decisions' rules engine under a unified brand.

Does Decisions charge per user?

No. Unlike many BPM platforms, Decisions does not charge per user. Their pricing tiers are based on capabilities, infrastructure flexibility, and processing volume, making it easier to scale across large departments.

Can I deploy Decisions on-premise?

Yes, Decisions offers highly flexible deployment models. It can be run as a managed cloud service, in a hybrid environment, or fully on-premise for organizations with strict security and data-residency requirements.

What is the Decisions Rules Engine?

The Rules Engine is the platform's core differentiator. It allows users to build and govern complex, matrix-based decision logic (such as risk scoring or underwriting rules) that automatically dictate how a workflow routes data without human intervention.

How much does Decisions cost?

Pricing starts at $6,750 per month for the Bronze/Foundation tier, which includes unlimited users and core workflow capabilities. Silver and Gold tiers scale up in price based on advanced infrastructure needs.

Categories:

AI Tools AI Workflow Automation