Aircall

Cloud-based call center and phone system featuring native AI voice agents and deep CRM integrations.

About Aircall

Aircall is a modern, cloud-based business phone system and contact center solution built for high-velocity sales and customer support teams. Designed for rapid deployment, it enables businesses to set up a fully functional call center within minutes, completely eliminating the need for physical hardware or complex on-premise IT setups.

The platform acts as a central hub for voice, SMS, and WhatsApp communications, seamlessly syncing call data, recordings, and analytics directly into existing technology stacks. With a marketplace of over 250 native integrations, Aircall embeds its telephony capabilities directly into popular CRMs, helpdesks, and e-commerce platforms, ensuring agents never have to manually log a call or switch tabs to view customer context.

Aircall leverages advanced artificial intelligence to supercharge agent productivity. Native AI Voice Agents can handle inbound inquiries and trigger outbound campaigns, while in-call AI features provide live guidance, automatic transcriptions, and sentiment analysis to optimize every human interaction.

Key Features

Smart Call Routing & IVR: Direct calls to the most relevant team members using customizable distribution rules, business hours, and interactive menus.
AI Voice Agents: Deploy 24/7 AI agents supporting 38 languages for custom caller intake, trigger-based outbound calling, and fallback logic.
PowerDialer & Click-to-Dial: Accelerate outbound sales with automated dialing lists and single-click calling from any web page or CRM.
Live Monitoring & Whispering: Allow supervisors to silently monitor calls, coach agents via call whispering, or barge in to resolve complex issues.
Conversation Center: Access AI-powered call transcriptions, summaries, key topic recognition, and talk-to-listen ratios.
Omnichannel Workspace: Manage voice, SMS, MMS, and WhatsApp interactions from a single shared inbox.

Pricing

Essentials: $30/license/mo Includes AI Voice Agents (50 mins/mo), unlimited calls in US/CAN, SMS/MMS, shared inbox, basic analytics, IVR, and 250+ integrations. (Minimum 3 users).
Professional: $50/license/mo Adds AI call summaries, smart call routing, PowerDialer, live monitoring, call whispering, advanced analytics, and API access. (Minimum 3 users).
Enterprise: Custom Pricing Adds unlimited global calls, custom onboarding, SSO, SCIM, prioritized support, and HIPAA/GDPR/SOC2 compliance SLAs. (Minimum 25 users).
AI Voice Agents (Standalone): From $100/mo Billed by usage, offering natural-sounding AI to resolve calls with custom routing, 38 languages, and in-call actions.
AI Assist Pro (Add-on): $49/seat/mo Real-time AI coaching during live calls, topic recognition, and advanced conversational insights.

Use Cases

High-Volume Outbound Sales
Remote Customer Support Teams
CRM-Driven Call Centers
E-commerce and Retail Support

Pros & Cons

Pros:

Exceptionally fast setup with no hardware required.
Massive library of over 250 native, robust integrations with major business tools.
Powerful native AI voice agents included across base subscription plans.

Cons:

Standalone AI Voice Agent usage scales based on a per-minute billing structure which requires monitoring.
Advanced features like live monitoring and the PowerDialer are restricted to the Professional tier.

Integrations

Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Shopify, Monday.com, Slack, Gorgias, Zoho

FAQ

Does Aircall require special hardware to use?

No, Aircall is a fully cloud-based VoIP system. Agents can make and receive calls using a desktop app, web browser, or mobile app on their existing devices.

What CRMs does Aircall integrate with?

Aircall natively integrates with over 250 applications, including major CRMs and helpdesks like Salesforce, HubSpot, Zendesk, Pipedrive, Intercom, and Monday.com. These integrations typically offer automatic call logging and screen pops.

Are AI features included in the base plan?

Yes, the Essentials plan includes 50 minutes per month of AI Voice Agents. Advanced AI features, such as live call coaching and automated call summaries, require the Professional plan or the AI Assist Pro add-on.

Does Aircall have an automatic dialer for sales teams?

Yes, Aircall offers a PowerDialer feature designed for sales teams to automatically dial through a list of numbers, drastically reducing manual entry and increasing outbound volume. This is available on the Professional tier.

Can supervisors monitor active calls?

Supervisors on the Professional and Enterprise plans can use the live monitoring feature to listen to active calls silently, use call whispering to coach the agent without the customer hearing, or barge into the call to assist directly.

Categories:

Contact Center Software Customer Experience Software